Frequently asked questions
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Yes. Everything we sell is sourced directly from the maison and arrives with its international warranty where the house provides one.
Delivery times and charges depend on your country and the option you choose at checkout. The exact window and cost are shown before you pay, and set out in full on our Orders & Returns page.
Where the option is available in your market it appears at checkout, with the boutiques you can collect from.
Yes, within the period and conditions set out on our Orders & Returns page. The piece must be unworn and in its original packaging with all documentation.
Contact customer care and we will arrange it. Our Orders & Returns page explains what to have ready.
Once the piece is received and checked, to the original payment method. Timing then depends on your bank.
The methods available in your market are shown at checkout, and can include card, KNET, Apple Pay and instalment plans depending on the country.
In several markets, yes. The providers available to you appear at checkout with the plan and any conditions.
You can order without one, but an account lets you follow orders, save addresses and collect Treasure points.
You receive confirmation by email and, where available, by WhatsApp, with tracking once the order ships.
Contact us as soon as possible. If it has not yet been despatched we will do what we can.
Yes, and a gift message can be added at checkout.
On selected pieces. Ask customer care and we will tell you what is possible.
Our loyalty programme. Members earn points on purchases and move through tiers. The Treasure Rewards page answers it in full.
Email customercare@aignerme.com, or use the WhatsApp and phone options in the footer of any page.
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