RETURNS AND REFUNDS
RETURNS POLICY AND COST
a) We offer a free returns policy that allows you to return delivered items to us up to 30 days after the delivery date, subject to meeting the conditions defined in the Returns and Exchanges conditions section below.
b) Damaged Goods and Incorrectly-Fulfilled Orders:
i. If you receive a damaged item or an incorrect product, please arrange for the return of the item using the Returns Process below. The item must be returned in the same condition you received it within the specified return deadlines mentioned in the Return/Exchange Timeline Eligibility below.
ii. If you believe your item is defective, please contact our customer service via email at firstname.lastname@example.org or by phone using the numbers provided for your country.
• Saudi Arabia: 8001240365
• United Arab Emirates: 8002562
• Kuwait: 1881188
• Bahrain: 80010100
• Qatar: 8008985
iii. If you would still like the item and it is deemed to be defective, it will be subject to after-service repairs. Repair work may take between 7 to 21 business days from the date it is handed in to Aigner.
c) Earrings bought at full price or on sale are not eligible for return or exchange once delivered due to hygienic purposes.
RETURN AND EXCHANGE CONDITIONS
In order to qualify for a refund, all items (including promotional gift items provided with the order) must be returned to us as per the following conditions:
a) Goods refunded or exchanged must be in their original packaging (with box/dust-covers, where applicable) with price tags/instructions/labels still attached.
b) Items must be unaltered, unused, and in full sellable condition without any damage (or in the condition they were received from us or our agents).
c) If the delivered order includes gift(s) with purchase/promotional items, all free gifts must also be returned to be eligible for return/exchange. The gift(s) must be unopened, undamaged, with all price tags/instructions/labels intact to be eligible.
d) Original proof of purchase/order confirmation is required to qualify for a return/refund/exchange.
RETURN & EXCHANGE PROCESS
a) Returning an order:
i. Contact our customer service team who will assist you in initiating the return request and arrange a pickup from your doorstep.
ii. Visit an AIGNER store. Find your nearest one on the store locator.
iii. If the return request is approved, the returned items will be refunded as mentioned in the refund section.
b) Exchanging an order:
i. You can exchange your online order with another item(s) of the same value paid online or higher by visiting your nearest AIGNER store. Find yours here.
Our team has the right to decline your return/exchange request if the Return & Exchange conditions outlined above are not met.
a) Refunds will only be processed after completing the Return Process and the returned item(s) have been approved. After approval, we will issue a refund for the amount paid for the duly returned item(s).
b) Your refund will be processed via the following methods:
i. Credit Card payments: Refunded back to the card used for the purchase or via bank transfer if the return is done after 30 days from the purchase date.
ii. Cash on Delivery payments: Refunded as store credit or via bank transfer. The store credit can be used only in our physical stores. Visit our Store Locator page for direction.
c) To request a refund, please contact our customer service via email at email@example.com. If you require a bank transfer refund, please provide your bank account details along with your order details to proceed with the process.
d) All refunds may take up to 14 working days (from the date the item is received in our warehouse) to reflect in your card/bank statement, conditional on the issuing bank.
RETURN AND EXCHANGE TIMELINE ELIGIBILITY
For all regions, including UAE, KSA, Kuwait, Qatar, and Bahrain:
a) Exchange/Return of Sale Items: Free return/exchange in-store or online within 7 days after delivery of the order.
b) Exchange/Return for all Regularly Priced Items: Free return/exchange in-store or online within 30 days after delivery of the order.